Refund Return Policy

Cactus Rock New Media Ltd., The Canadá en Español.com Network, offers various products and services for which customers may pay by using their international credit cards. The company primarily offers this payment option for three products and/or services:

Immigration and Settlement Guides. The following is our refund/return policy for this service.

· Delivery policy: We ship our Canada Immigration Guides via Federal Express only. This is to ensure shipment and proof of delivery.
· Export restrictions: We have no restrictions as to what countries we can ship our Immigration Guides.
· Country of Merchant domicile: CANADA
· Transaction currency: All of our transactions via InternetSecure are in US dollars
· Return/refund policy: There are no returns/refunds once your Immigration Guide has been shipped via Federal Express and we have obtained proof of delivery. If customer does not receive his or her guide due to reasons such as local customs officials denying delivery. As soon as we confirm with Federal Express that guide is not allowed delivery, we will reimburse via wire deposit or credit customer's Credit Card in full.

Customer Service Contact: Contact

Seminar/Conference fees. The company presents its Immigration and Settlement Canada Seminars in Mexico for which attendance fees are charged. The following is our refund policy for this service.

· Delivery policy: Payment via InternetSecure is confirmed by InternetSecure. Electronic receipt is proof of payment to attend seminars.
· Export restrictions: Credit Card address must coincide with participant's address
· Country of Merchant domicile: CANADA
· Transaction currency: All of our transactions via InternetSecure are in US dollars
· Return/refund policy: There are no refunds for cancellations to our seminars or presentations. However, guests may send another person in their place by sending an email to Contact

Registration fee to enroll in English courses at King George International College in Vancouver, British Columbia. The company allows foreign students to pay a registration fee when they apply for admission to ESL courses at KGIC. This fee is not refundable and it is clearly explained to the student on the order web pages. As KGIC representatives Cactus Rock then transfers said registration fee to KGIC for processing. Students who are admitted are then contacted by the school and are asked to send their tuition fees in order to receive their documents via international courier. Cactus Rock New Media Ltd. does not receive tuition payments. Students may contact customer service at Contact or the school directly . KGIC's refund policies regarding tuition fees refunds are clearly indicated in KGIC's webpages on our websites in accordance with the Private Post Secondary Education Commission of British Columbia.

All transactions via InternetSecure also provide contact email after transactions are completed. Buyers are informed that they may also contact Cactus Rock New Media Ltd. by writing to Contact